Frequently Asked Questions
Everything you need to know about finding a frame here — and about buying it.
Frames and fit
How do I find a frame that fits?
Frames are described by shape, material and fit width — narrow, medium or wide — and you can search for those words directly. If you know the three numbers inside a frame you already wear well, the frame measurements page explains how to compare them.
What are the different DITA collections?
This store carries DITA Eyewear, DITA Lancier and DITA Epiluxury. Filter by collection to see each one on its own, or search across all three at once.
Can I see a frame on my own face?
Yes. Build a style profile from a front and a side photo, then use virtual try-on on any frame's page. The result is a rendering, not a photograph, so treat it as a guide to proportion rather than an exact preview.
Buying
Can I place an order on this store?
No. This store is for finding the right frame. Every frame's page links through to dita.com, and the order is placed there.
Are the prices shown here the prices I pay?
Prices here come from DITA's own catalogue. The price you pay — including any taxes and duties — is the one shown on dita.com when you complete the order.
How do I track an order or return a frame?
Orders placed on dita.com are tracked and returned through dita.com, under DITA's own policy. Nothing you order there is handled by this store.
Your account
Do I need an account?
Not to browse or search. A style profile — which needs an account — is what unlocks personalised results, saved frames and virtual try-on.
What happens to the photo I upload?
It is used to build your style profile and to generate try-on images, and generating one sends it to the image provider that renders it. TODO(dita-copy): confirm how long uploaded photos are kept.
How do I reset my password?
Use "Forgot password" on the sign-in page and follow the link in the email we send you.